These terms and conditions (“Terms” or “Terms and Conditions”) together with the policies (“Policies”) listed on the website at www.dianebeckcoaching.com (the “Website” or “Site”) outline the rules for the use of the Website, the products purchased (“Products”) and the services (“Sessions” or” Coaching” or “Retreats”, "Products" "Packages", "Offers", "Group Coaching", "Audios" , "Downloads") provided by Diane Beck NLP Hypnotherapist and Coach (“Therapist” or “Coach” or “Diane Beck”) accessed by any means.  

DEB Method Ltd ((trading as “diane Beck Coaching”) “Us” or “Our” or “We”), a company registered in England and Wales with Company number 12906649 and with registered address at C/O Parker Whitwood Ltd Old Lloyd Chambers 139-141 Manchester Road Altrincham Cheshire WA14 5NS (“The Company” or “Diane Beck Coaching”) provides the Website, the Products and the Sessions to you (“You” or “Client” or “User”).

By accessing the Website, purchasing the Products or engaging in the Sessions you accept these Terms and agree to be bound by them and all Policies posted on our Site.  

If you do not accept the Terms and Policies, you should leave the Site immediately

DISCLAIMER

The information posted on the Website and provided in the Products or during any of the Sessions is not intended to be a substitute for professional medical advice, diagnosis, or treatment. 

Always seek the advice of a medical professional in order to address your specific questions and concerns. 

This Website, the Products and the Sessions do not offer medical advice, or attempt to diagnose or treat any problem or condition. All information provided in or through the Site, in the Products or during any of the Sessions is provided in good faith and provided for information and educational purposes only. Diane Beck Coaching does not make any warranties about the completeness, reliability and accuracy of this information.

GENERAL 

This Website may include website links to other external websites. These links are provided for you in order to help you find other relevant websites that may be of interest to you, services or products that may be of use or interest. It is your responsibility to decide for yourself whether any other these sites or services are suitable for your purposes. We are not responsible for these websites or information they contain, practices, opinions or data protection.

This Website contains original material which may include text, moving images, photographs and other images and sound, which are protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by the Company or have been licensed to it by the owner(s) of those rights. You may not broadcast, copy or distribute, alter or tamper with in any way or otherwise use any written, visual or recorded information and other material contained in this Website unless clearly stating the original source and with prior written permission from the Company. These restrictions apply in relation to all or part of the material on the Site, all methods of conducting the Sessions and all information provided in any Products. You must not remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the Website; link to this Website; assume logo or branding or name without our express written consent. You must adhere to use the Website, the Products and engage in the Sessions as directed.

COACHING SESSIONS

It is paramount that Clients agree and accept that Coaching Sessions, the information provided on the Site and any Products provide no guarantees of any particular results. If you do not agree, you should leave the Site immediately and make no further use of the Products or Sessions. Clients should ensure they ask all relevant questions they have about the Products or Sessions to the Coach before purchasing any Session or Product.

Sessions are a designated amount of time spent with the Coach who will apply their chosen method of coaching application and modality in order to address a particular problem (“Problem”) that a Client may have and wants to work on with the coach. Working with the coach, the Client will set an intention to achieve a desired outcome (“Goal” or “Desired Outcome”) as a result of the coaching Sessions. A modality (“Modality”)   is a model of study for therapeutic and coaching application. Havening is an example of a modality, as is TFT, Hypnosis and NLP and they may be combined or used separately and required specific study in and of themselves.

A pre-session questionnaire (“Pre-Session Questionnaire” or “Questionnaire”) or in-take form (“In-Take form”) may be required to be completed before commencement of any program or Breakthrough Intensive Program or initial coaching program. This information is required for the coach to carry out the Sessions. The submission of the Questionnaire and or the acceptance of a Session with Diane Beck Coaching means that you have accepted these Terms and Conditions in their entirety and the Privacy Policy and all other terms listed on the Site.  Failure to complete the Pre-Session Questionnaire and submit to the Coach within 48 hours of the start of the first Session may result in cancellation of the Program and forfeit of any deposit or monies paid. This is at the discretion of the Therapist. 

The Client agrees to provide the Coach with all Pre-Session Questionnaires, completed to the best of their ability in the manner and format the Coach requires it. No handwritten posted notes can be accepted as part of the Pre-Session Questionnaire. The Coach requires the Client to observe this request and make the Coach aware of any complications to the provision of the required written work. Other pre-session work may be asked to be in the form of a diary of a habit, note taking around the Problem or carrying out a physical task related to the Client’s Problem.

The Coach will only work on one Problem per Session unless otherwise agreed in writing prior to the Session between the Coach and the Client. A Client may not enter a Session changing the agreed Problem or adding more to be worked on with the Coach in addition to what was agreed.

The Coach is not required under any circumstances to go beyond the arranged Session finishing time and will terminate the Session at the end of the arranged time. The Coach is not required to continue the Sessions if the Client has not reached their Goal. It is not the responsibility of the Coach to achieve the Desired Outcome for the Cient and the Client takes full responsibility for achieving this and works with the help of the Coach.

The length of any Session is at the discretion of the Coach if the topic of a session has come to a natural stage of development in that time as the coach determines.

The Coach requires the Client to be truthful during Sessions and act in good faith.

Coaching time slots are given to each coaching client and for weekly programs, these slots cannot be changed. If for whatever reason you are unable to attend, you will forfeit that session.

By partaking in any Session, you agree to the fair treatment of the Coach. The Coach must be free to conduct Sessions without the risk or threat of violence, abuse, threats or vandalism. Any abuse, whether verbal or otherwise of the Coach will result in cancellation of your Session and any remaining Sessions and forfeit of any fees paid. DEB Method Ltd also reserve the right to take any incidents of abuse further and seek legal recourse where necessary. 

BOOKINGS

Bookings can only be made on the website, via links and advertisement on social media or by phone calling the UK Manchester office +44(0)161 949 8181 or e-mailing [email protected] to arrange a call for payment to be taken. A Session can be arranged via the website or an email and you will receive an invoice once your booking has been received. A Session will only be deemed booked once payment has been made in accordance with these Terms. 

PAYMENT 

All programs and sessions are to be paid for in full at least 48 hours before any scheduled Coaching Session unless an alternative payment plan is agreed between the Coach and the Client. The Client agrees to contact the Coach as soon as reasonably practicable in the event that there will be a delay to payment. Failure to do so could result in cancellation of the program or Session. 

If we do not receive payment in full prior to the start of a Program or Session we will assume you do not wish to commit to the program or session and will cancel and/or give the availability to another client. You will be required to rebook.

Bank transfer payments must clear at least 48 hours before the start of a Program or Session. 

Fees may be subject to addition of VAT that you will be made aware of at the time of booking. If you require an email copy of your invoice please specify at the time of booking.

All deposits and program payments once a program has begun, are non-refundable.  Any remaining fees are non-refundable if a Session or Program is cancelled later than 72 hours before the Session or Program start time. Once a Program or Session commences it is non-refundable even if some or part of a session has commenced. 

The Coach reserves the right, in their sole discretion,  to require any Client to  pay for a Program or Session in full at the time of booking. 

If DEB Method Ltd and Diane Beck Coaching for whatever reason cancels a program or Breakthrough Session you will receive a full refund or if appropriate, offered to rearrange the Program or Session to your preference to the exclusion or any deposit which is non-refundable in the event that Diane Beck Coaching cancels a Session.

Unpaid funds may be referred to a collection agency. You will receive written notification of this action outlining instructions.

LIABILITY

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our Website and the use of our Website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). 

Diane Beck Coaching Coach Diane Beck will use reasonable care and skill in providing the Sessions that you choose. Neither the Coach nor the Company accepts any liability in relation to the Coaching and Modalities used in any Session and on this Website. Neither the Company nor the Coach accepts any liability in relation to any of the recordings or correspondence provided on the Site or in the Products and it is up to the discretion of the User to determine if they are appropriate.

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this section and elsewhere in these Terms and Conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the Terms and Conditions or in relation to the subject matter of the Terms and Conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information on the Website is provided free-of-charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

INDEMNITY
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these Terms.

REFUND, CANCELLATION AND 48-HOUR POLICY

Programs, Products and Breakthrough Intensives will be full refunded (less deposit) only when cancelled at least 48hrs before commencement of the day of arranged work and first session in a course of sessions.  If the appointment or program is rebooked it may be subject to a rebooking fee, payable by the Client that will be explained to you at the time of rebooking. If you accept the rebooking fee which will also be sent to you by email, then that money is required no later than 48hrs prior to the session start time.

For Breakthrough Intensives, a non-refundable deposit must be paid within 72 hours of booking in order to secure the slot or according to availability online. Payment of the remaining fees must be paid 72hours in advance of the arranged Session start time. If the time periods for payment are not adhered to, the Session will be cancelled and deposit forfeited. 

The Coach reserves the right to terminate any Session or Program earlier than previously arranged. If the Coach and the Client agree the Problem has reached a satisfactory resolution in advance of any pre-arranged and pre-paid for Sessions, the remaining Sessions will be terminated and no refund for the remaining sessions will be given. 

The coach reserves the right to terminate the Session if the Coach in their sole discretion does not consider Coaching is in the best interests of the Client and the Coach reserves the right to not to disclose the reason for cancellation.  For the avoidance of doubt, no refund will be given in this instance.

All cancellations must be in writing to [email protected] For the avoidance of doubt, a cancellation notice must be received by the Coach for it to constitute cancellation. It is the client’s responsibility to ensure any cancellation notice reaches the Coach within the time period and that the Coacht has acknowledged receipt.  A series of sessions within one package invoiced together are 1 product. 

LATENESS

You are paying for the expertise and time with the Coach and you agree that arriving for the Session and to the Session venue is your sole responsibility. The Session will be terminated if the Client arrives over 20 minutes late to a Session.  If a Client arrives late to a Session, a Client will not receive an extension of the agreed time nor will they be offered or entitled to a rearranged Session and all terms and conditions relating to conduct, Session termination and working relationship will apply.

ACCEPTED METHODS OF PAYMENT

The Therapist accepts payment via the website links provided or arranged Bank Transfer. For bank transfers, please call +44 0161 949 8182. We do not retain this financial data and it is encrypted on entry.

CONFIDENTIALITY AND HEALTH & SAFETY

The Coach agrees to confidentiality between the Client and the Coach. Please refer to the full Privacy Policy for details of how your personal information will be handled by the Company and the Coach.

You are not permitted to record the Session, events or phone calls unless you have written consent by the Coach. The Coach also requires confidentiality of the client and in no circumstances is the client permitted to disclose written, recorded or distributed correspondence of the Session, Pre-Session Questionnaire or any post Session materials provided to the Client without the express written consent of the Coach. Any correspondence between the Coach and the Client and all coaching materials and application is only permitted to be used by the Client for which it was issued and intended. All written and verbal communication is provided in context with the Session and must not be used otherwise.

VARIATION
We may revise these Terms from time-to-time. Revised Terms and Conditions will apply to the use of our Website from the date of the publication of the revised terms and conditions on our Website. Please check this page regularly to ensure you are familiar with the current version.

ASSIGNMENT
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these Terms without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

SEVERABILITY
If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

EXCLUSION OF THIRD PARTY RIGHTS
These Terms are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these Terms is not subject to the consent of any third party.

LAW AND JURISDICTION
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

REGISTRATIONS AND AUTHORISATIONS
We are registered with Companies House as a Private Company Limited by Shares.

Coach for Diane Beck Coaching,  Diane Beck is a certified Hypnotherapist, NLP Master Practitioner, Master Coach and Havening Techniques ® Practitioner and TFT Practitioner.

INTELLECTUAL PROPERTY RIGHTS

All rights contained in any information contained within the Website including any methods of conducting the Sessions (including any hypnotherapy techniques) and any information provided in any Products are owned by Diane Beck. All information contained on this Website is the intellectual property of Diane Beck and the directors of the Company. You must not copy, reproduce or tamper with any of the information or recordings or images on this Website without prior written consent from Diane Beck at Diane Beck Coaching.

If you have any queries regarding any of the information contained within our Terms, please contact us using the details listed below:

Name: Diane Beck